REFUND POLICY for retail items*

We always want yo to be completely satisfied with your purchases from both the Salon and our store but when things don't go to plan, remember we are here to help, below is our refund policy for retail items but if in doubt drop by or give us a call!

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we canít offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging complete with the receipt.

Several types of goods are exempt from being returned. Such as lipsticks, eye and skin products where seals have been broken and opened. We also do not accept products that are intimate or sanitary goods.

Any Items returned opened and without receipt will only be returned or exchanged at the managers discretion.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 28 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days subject to customer and client banks and their processing times and policies.

Late or missing refunds
If you havenít received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youíve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to by registered post to:
The Snug Beauty & Wellbeing Salon
196 Clarendon Park Road
LE2 3AF.

If the item was marked as a gift when purchased and shipped directly to you, youíll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasnít marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product by registered post or by hand to: The Snug Beauty & Wellbeing Salon
196 Clarendon Park Road
LE2 3AF.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We donít guarantee that we will receive your returned item.

This does not affect your statutory rights.

*This Policy does not cover Beauty Therapy treatments (Massage, Waxing etc) Please ask at reception regarding our refund policy for Beauty Therapy Treatments.

November 21, 2013